This article is in reference to the inability to download InspectionXpert or communicate with the server due to InspectionXpert not being on your companies 'Whitelist'.
What is a Whitelist?
a list of e-mail addresses or domain names from which an e-mail blocking program/spam filter will allow messages to be received. The purpose is to prevent unwanted e-mail messages/spam from appearing
What to look for?
IT security may prevent some of InspectionXperts processes. Some may experience the following:
The most common way to resolve these issues is to have your internal IT team Whitelist the following URL's:
*Static IP addresses aren't available for whitelisting. We recommend using the URLs above instead of an IP address for whitelisting.