This article addresses the difficulty of launching InspectionXpert OnDemand when using Dell SonicWall as your Gateway Anti-Virus protection.
In some instances, Dell SonicWall is treating one or more of our InspectionXpert files as a Trojan and preventing the software from launching.
Follow these steps to address this issue:
3. Add InspectionXpert IP address to the Gateway Anti-Virus Exclusion list
4. Login to the firewall and browse to:
Security Services > Gateway Anti-Virus > Configure Gateway AV settings
5. Gateway AV Exclusion List, add an entry (host or range) for the desired IP address/addresses
6. Enable the 'Enable Gateway AV Exclusion List'